Web Hosting, Software Upgrades & User Support

Australian business grade hosting

Your web host is the place where your website and all its associated files ‘live’ on the internet. It offers large amounts of file space and 24/7 accessibility so that people all over the world can view your site at any time. Your hosting account also usually stores your incoming and outgoing emails.

Hosting is not the same as your domain name, though Captovate can offer you packages for both. All sites hosted with Captovate use Australian business grade hosting, ensuring the best stability, security and speed available. We take care of all the technical stuff like web server setup; domain name registration; and Content Management System upgrades and maintenance. If your target audience is largely within Australia, your website will generally load faster for them if it is hosted here.

Content Management System maintenance

The technology behind your site needs to be kept in good working order, and this shouldn’t be something you need to worry about. Captovate's ongoing managed support ensures that everything runs smoothly behind the scenes of your website, and that your Content Management System is always kept up to date with the latest technology upgrades.

Website training and user guides

Of course, after we build your fantastic new website in your whiz-bang Content Management System, we'd never just leave you to fend for yourself!  We offer comprehensive one on one training to make sure you know exactly how to navigate the CMS and manage your website, plus we chuck in an easy to follow quick-start user guide in case you forget anything. Our training and support will have you editing content, uploading images and documents and creating pages in no time.

Unlimited phone and email support

Once all the excitement's died down (assuming you get as excited about new websites as we do) Captovate offers free unlimited phone and email support to our clients to make sure you can always get a hand when you need it.  Having funny technical issues with your site or email? Just give us a call and we'll get on it. Forgotten how to change something in your content? We'll talk you through it and get you back on track.  We also help by uploading content if you’re running short on time and resources (though we charge a small fee for this).